About Car Buddy Chat
"I've spent my career building Automotive Dealerships and often at times my tasks became very monotonous: chasing follow-up calls, handover bookings, the signing of finance documents, renewal calls, outbound Service calls. I thought to myself, 'there must be an easier way.' Hence, with the commercialisation of generative AI last year I began working full-time with the best AI-Developers, Automotive professionals to perfect automated Automotive communication. I am now exceptionally proud to say every customer journey can now feel seamless and personal, from initial enquiry to handover documents to service bookings to renewal. - but the best bit yet, every Franchise saves money and is able to focus their staff on customer's in the showroom. Car Buddy Chat - it is the all-in-one solution for every Automotive Dealership!"
We have spent 18 months working with 3 Franchises, testing 100,000's of Automotive transactions, 25,000 hours of Data Analysis working with every communication tool from e-mails to Whatsapp to devise the perfect end-to-end Automotive Digital Agent - the very first of it's kind.
An emotionally intelligent Agent that adapts to all audiences and heightens customer engagement at all levels. A Smart, data-driven Executive that is personable and ultimately emotionally intelligent. This is not a chatbot that just reads a web-page, far from it, it is a trained, revolutionary, omni-chanel solution. And we can't wait to discuss how Car Buddy Chat can improve your business with you!
Car Buddy is built on proven communication principles, ensuring every customer interaction is effective, empathetic, and results-driven. These include:
- Always Communicating:
Our system recognizes and responds to both explicit and subtle customer cues, ensuring no interaction is missed—whether through Chatbot, LiveChat, E-mail, SMS, Whatsapp or Voice. - Balancing Content and Emotion:
We've trained our solution to provide clear, factual answers while fostering trust and rapport, addressing both the customer's needs and their emotional state. - Cause and Effect Awareness:
By analysing customer responses in real time, our solution adapts dynamically, resolving concerns before they escalate and steering conversations toward positive outcomes. - Seamless Digital and Analogue Integration:
Our platform combines data-driven insights with human-like empathy, ensuring that both non-verbal (behavioral) and verbal cues are interpreted for a personalized customer journey. - Symmetrical and Complementary Communication:
Whether building rapport or providing expert guidance, our system adjusts its tone and approach to suit the context, ensuring every customer feels valued and supported.
Vision, Mission and Goals
Mission: Automating Automotive digital communication allowing Franchises to maximise enquiry whilst focusing on customer's in their Showrooms. In turn this means relatives and friend's car buying, maintenance and car selling will be effortless, transparent, and empowering.
Goal: To relieve the pressure on Automotive Franchises and Manufacturers so people can feel confident that they will enjoy their car buying processes.
Company Visions & Values:
Honest
Respectful
Empathetic
Ask Questions
Always Share
Beyond Expectations
Stay Fresh
Implement
Happiness
Passion
Courage
Listening
Faith
Embrace Change
Determination